SMS Services - One way, Reply to email, Reply to Voice
SMS / SMS to Voice
Warn and Inform
Click To Call
Local Government Communications Solutions Credit Control SMS Marketing
Business Continuity Communications
Voice Marketing Enterprise Solutions
Central Government Alerts Sports Clubs
Emergency Messaging Fax Marketing School Communication
SMS text messaging is today one of the preferred communication methods for call centres to engage and interact with all their publics. With RelayStation's SMS services, they can send up to 1,700,000 texts every hour and validate their operations using our online reporting system.
Lead generation, polling, confirming an engineer's appointment ... these are just some of the ways call centres use our services to get the job done, and fast.
But that's just the start! RelayStation's one-way or two-way messaging services are now being extended by call centres to message broadcasting, allowing them to send personalised messages with up to 3 personalised fields simultaneously to all their publics, instantly, whatever they might be. They then have the ability to use multiple key words on long reply numbers to initiate and manage different calls to actions. And voice broadcasting is also two-way. Mix and match Voice and SMS and even Email to give you total flexibility in your campaigns.
- SMS is broadcast via API or standalone through your RS account, e.g.; inviting patients to Flu Clinic: 'You are eligible for a flu vaccine; please reply 'BOOK' to be transferred free of charge to book your appointment.'
- Patient replies with keyword 'BOOK'
- RelayStation servers receive this in real time and immediately trigger a voice broadcast to surgery receptionists or an email to the designated email account associated with the outbound messages.
- If the email option is selected then the receptionist can call back those that have responded with a request for a call back
- If the Voice option is selected When a receptionist becomes free and answers the call they will be prompted that a patient has requested a call to book an appointment (type of appointment can also be specified) and is asked to press a key to be transferred to the patient
- Receptionist is connected to patient
- Whole process takes less than a couple of minutes, the process can also be reversed so that the calls go to the patient first who would receive a message saying - thanks for your reply we have a receptionist ready to book an appointment for you please press 5 to transfer Free of Charge.
- If the patient replies to the SMS out of working hours, during a lunch break or rules are applied that say if reception is engaged for longer than 1 minute, different functions can be applied to say for instance; an email will be sent to the receptionists inbox with the patient telephone number requesting a call back and a courtesy SMS can be sent to the patient to inform them they will be called back when the surgery re-opens.